How can we help you?
Valencia, Spain
Customer Service 8:00am to 8:00pm CET
happycustomer@my-barks.com
About MyBarks
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At MyBarks, we're a brand of sneakers and espadrilles handcrafted on the shores of the Mediterranean with a distinctive element: Our soles release natural aromas, so you can stay connected to nature even in the big city.
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MyBarks sneakers are designed by the MyBarks team in Valencia. This is also where our headquarters are located. The variety of colors and Mediterranean inspiration create a timeless and minimalist style.
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At MyBarks, we focus on the local market and local factories, which is why we manufacture 100% handmade footwear made in Spain.
MyBarks is produced on the shores of the Mediterranean Sea.
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At MyBarks, we only use environmentally friendly materials to produce our footwear.
You can check our Commitment section to see if our materials are organic and of natural origin. Click here for more information!
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Of course. At MyBarks, we not only make handmade and eco-friendly sneakers, but also their packaging.
Our boxes are made of recycled cardboard, so they are completely reusable, easily recyclable, and biodegradable.
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We manufacture footwear entirely by hand, following a vulcanization method that dates back to the early 20th century.
This ensures the highest quality and continues the traditions of our land in each of our models.
Payments
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Yes, we accept online payments. All payment processing is fast, easy, and secure.
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We accept payments from major credit card companies such as Visa, Mastercard, PayPal and American Express through the Shopify Payments payment gateway.
Cash on delivery payments are only accepted in Spain.
Shipping
Shipping Policy 🚚
All of our shoes are shipped directly from our headquarters in Spain, so every order carries a piece of the Mediterranean with it—crafted with care and infused with sun-soaked style. This journey from our home to yours is an essential part of the experience.
Delivery Times
Shipping typically takes 3–7 business days, depending on the method you choose at checkout. We offer a range of options to suit your timeline:
(3–7 business days): Starts at $15
(48–72 hours): Up to $40
Please note that shipping times may vary slightly based on your location and customs processing.
We're proud to send each pair from Spain—because we believe the essence of the Mediterranean is something worth waiting (just a little) for.
Exchange and Return Policy
At My Barks, we want you to be completely satisfied with your purchase. If for any reason you need to make an exchange or return, we'll explain how the process works here.
📦 Exchanges
Exchanges are free. If you wish to exchange the size, color, or product for another, we will cover the shipping costs.
Just contact us within 14 calendar days of receiving your order, and we will explain the steps to follow.
🔁 Returns
If you prefer to return your purchase rather than exchange it, you can do so within 14 calendar days of receiving your order.
In this case, the return service fee is $30 covering the exchange and return cost, which will be deducted from the refund amount.
📬 Terms of the returns
- The product must be in perfect condition, unused, and in their original packaging.
- Returns of personalized or clearly used products will not be accepted.
- 5 to 10 business days from receipt of the returned product to process the reimbursement.
Have questions? Write to us at happycustomer@my-barks.com or contact us through our social media. We'll be happy to help you 🫶🏻